The land of yes and yes but later.
Holds on bibs/items on order and in processing.
How to e-mail/text notices and still have your auditable paper trail.
OPAC usability. Instead of expecting patrons to sort out ILL, reserve, getting from another library within the system, use "get here," "get in 1-2 days," get in 23 weeks" - focuses on what the patron cares about, not our system of getting it to them.
Possible fixes for the vanishing Claims Returned (which is doing what it's supposed to, but not what we want).
We can TURN OFF the annoying auto-OR in the WebOPAC!! YAAYYY!!!